Help▮33 answers
FAQs
Products + Materials
What are Dansu towels made from?
100% recycled microfibre waffle weave (390 gsm), made from post-consumer recycled fibres. Printed with low-impact dyes and shipped in recyclable packaging.
How fast do Dansu towels dry?
Under 30 minutes in open air. The microfibre waffle weave wicks moisture rapidly and air-dries much faster than conventional cotton towels.
What size are the towels?
90 × 30 cm (approximately). Each towel weighs just 120 g — light enough to fit around your neck, waist, or pack flat in a festival bag.
Do Dansu towels smell after heavy use at festivals?
The fabric is odour-resistant by design. Let it air out between uses and it stays fresh — even over a full festival weekend. Machine wash cold when you get home.
How much do Dansu towels weigh?
Just 120 g each. That's light enough for festival packing, gym bags, or carry-on luggage without adding bulk.
What does 100% recycled mean?
Every Dansu towel is made from post-consumer recycled fibres — meaning materials that have already been used and would otherwise go to landfill. The microfibre is spun from recycled polyester, reducing waste and the need for virgin materials.
Are microfibre towels better than cotton towels?
For quick-dry performance, yes. Microfibre absorbs water efficiently and dries in under 30 minutes versus hours for cotton. It's also lighter, more compact, and more durable. Cotton is softer but heavier, slower to dry, and bulkier — less practical for festivals, gyms and travel.
Care + Maintenance
How do I wash my Dansu towel?
Machine wash cold, hang dry. Avoid fabric softeners and tumble dryers — these reduce the quick-dry performance and odour resistance over time.
Will the print fade after washing?
No. Dansu towels use colourfast printing that is fade-resistant through regular washing. Follow the care instructions and the design stays vibrant for the life of the towel.
Why should I avoid fabric softener?
Fabric softener coats the microfibre strands with a waxy residue that blocks absorption and slows drying time. Skip the softener and your towel will perform like new for longer.
Use Cases
Are Dansu towels good for festivals?
They're designed for it. At 120 g and 90 × 30 cm, they pack flat in any bag. Quick-dry means you can use one at the showers and it's dry before you leave. Odour-resistant fabric stays fresh over a multi-day festival. And the bold prints double as a fashion accessory.
Can I use a Dansu towel at the gym?
Absolutely. The compact size (90 × 30 cm) is perfect for wiping down equipment and draping around your neck. Quick-dry means it won't stay damp in your gym bag, and odour resistance keeps it fresh between washes.
Are Dansu towels good for travel?
Yes — they're designed with travellers in mind. At 120 g they add almost nothing to your luggage weight. They dry in under 30 minutes (critical for hostels and backpacking), pack flat, and come with a hang loop for drying on the go.
Can I use Dansu towels at the beach?
Yes. The microfibre doesn't hold sand the way cotton does — give it a shake and sand falls right off. Quick-dry performance means it won't stay wet and heavy in your bag on the way home.
Shipping + Returns
What is your shipping policy?
We ship worldwide. UK Standard is £3.99 (£4.99 for heavier orders) and UK Express is £7.99. EU Tracked is €5.99. US and Canada Standard is $7.95 (7–14 days) or Express $14.95 (3–7 days). Australia and Japan Standard is $9.95 (10–20 days). Everywhere else goes by DHL Express or FedEx, priced at checkout. Orders leave us in 1–2 working days.
Do you ship internationally?
Yes. We ship to the US, Canada, Australia, Japan, across Europe and to the rest of the world by DHL Express or FedEx. You can shop in your local currency. For wholesale, email wholesale@dansu.co.uk.
What is your returns policy?
You have 30 days to send it back. Email support@dansu.co.uk with your order number and we'll sort it out. The full terms are in our refund policy.
Orders + Payment
Where is my order?
Orders leave us in 1–2 working days, and you'll get an email with tracking when yours ships. Can't find it? Email support@dansu.co.uk with your order number.
Can I change or cancel my order?
Email support@dansu.co.uk as soon as you can with your order number. If it hasn't shipped yet, we'll change or cancel it.
How can I pay?
All major cards, plus Shop Pay, Apple Pay and Google Pay at checkout. You can pay in your local currency.
My order arrived damaged or wrong. What now?
Sorry about that. Email support@dansu.co.uk with your order number and a photo, and we'll send a replacement or refund.
Custom + Wholesale Orders
Do you offer custom branded towels?
Yes. We make custom towels for events, festivals, brands, venues, teams and promo. Build yours in the Custom Towel Builder and see the price as you go, or email customs@dansu.co.uk.
What is the minimum order for custom towels?
50 towels. The price per towel drops at 100, 250, 500 and 1,000. If you want to stock our own designs in your shop, email wholesale@dansu.co.uk.
How long do custom orders take?
Standard custom orders take 6 to 8 weeks, delivery included. Express takes 4 weeks and costs 25% more. Order at least 8 weeks ahead of your event, or 4 with Express, to leave time for proofing.
How much do custom towels cost?
From £13.80 each for 50, then £12.95 from 100, £11.95 from 250, £10.95 from 500 and £10.00 from 1,000. The builder shows your exact price as you change sides, quantity and finish.
What artwork do I need?
Upload your file in the builder, or start from one of our Dansu prints. Only got an idea? Send a brief and our designers will take it from there. You'll get concepts in 3 days and two rounds of changes. Questions about files go to customs@dansu.co.uk.
Will I see a proof before you print?
Yes. We send a proof of every side, and nothing is printed until you approve it.
How do I pay for a custom order?
Pay in the builder by card through Revolut, or book a call first. Orders of 100 towels or more can pay a 50% deposit. For invoices and receipts, email accounts@dansu.co.uk.
Can I stock Dansu towels in my shop?
We'd love to hear from you. Email info@dansu.co.uk with your shop name and location.
Sustainability
How sustainable are Dansu towels?
Every towel is made from 100% post-consumer recycled fibres, printed with low-impact dyes, and shipped in recyclable packaging. We're committed to reducing textile waste and keeping materials in circulation rather than landfill.
Is the packaging recyclable?
Yes. All Dansu packaging is recyclable. We use minimal, plastic-free packaging wherever possible.
Contact
Can I chat to someone?
Yes. Go to our contact page and tap Live chat to talk to the team.
Which email should I use?
Orders and returns: support@dansu.co.uk. Custom towels: customs@dansu.co.uk. Wholesale: wholesale@dansu.co.uk. Creators and collabs: partners@dansu.co.uk. Press: press@dansu.co.uk. Invoices and payments: accounts@dansu.co.uk. Privacy and legal: legal@dansu.co.uk. Anything else: info@dansu.co.uk.






