Refund policy
We want you to be happy with your order. If something’s not quite right, we offer a 30-day return window from the date your item is delivered.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
How to Start a Return
- Email us at info@dansu.co.uk within 30 days of receiving your item.
- Once approved, we’ll email you a prepaid tracked returns label and instructions.
- Print your label (or use the in-store printing option if available) and drop off the parcel at the specified location within 7 days of approval.
Return Shipping Costs
- For change-of-mind or unsuitable returns: The cost of the prepaid return label will be deducted from your refund.
- For damaged, defective, or incorrect items: Return shipping is free and we will refund your original shipping cost in full.
Damaged, Incorrect, or Missing Items
Please check your order as soon as it arrives. If your item is damaged, defective, incorrect, or missing:
- Contact us within 7 days of delivery
- Include photos and your order number so we can resolve it quickly
In these cases, we cover the full return cost and refund your original shipping fee.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., beauty products)
- Custom or personalised items
- Flammable or hazardous materials
- Gift cards or sale items
If you’re unsure, drop us a message before ordering.
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved:
- Change-of-mind returns → We’ll refund the product cost minus the return label cost. Original shipping is non-refundable.
- Faulty/damaged/wrong item → We’ll refund the product cost plus the original shipping cost, with no deductions.
Refunds are processed to your original payment method within 10 business days (banks may take a few extra days to show funds).